Your happiness is important to us, yet due to the rehabilitation and hygiene nature of our products, most of our products must be non-returnable. Hygiene items such as bed and relaxation, bath safety, braces, cushions, pillows, gloves; Rehab items such as uplift seat assist, walkers, putties, leg lifters are not returnable. Items that are not returnable are often indicated in its product description as well

If the product is returnable:
When returning a product, you must contact G & S Medical Services within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number, which will expire 7 days after being issued. You are responsible for returning the item to the address designated by G&S Medical Customer Service Counselor in a track-able fashion, and the RMA number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in like-new condition, a merchandise credit, or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue. It is very important you do not deface the retail box in any way, so please be sure your RMA is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt.

Return Policy Criteria:
We carry only top quality products, however we want you to shop in complete confidence! This is why G&S Medical services puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, G&S Medical will ship you out a replacement at no charge. Unfortunately, we will have to deny your refund if your return is sent back to G&S Medical without a Return Merchandise Authorization (RMA), or if the retail package or product is missing any contents or defaced in any way.

Return Service Fees:
Most product returns require a service fee of 15%. (Select products such as the Healthcraft Super Pole and other bulk items require a 20% service fee due to our manufacturer's requirements.) Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high. Thank you for you patronage